You asked we're answering: Your FAQ questions about MetalDays, New Metal Festival, refund, ticket exchange...
By reading your comments we spotted a lot of recurring questions. In this post, we will try to bring together all the hot topics.
- Parking, electricity add-on, and Comfort Zone add-on bought for 2020 and for 2021 don't need to be exchanged for 2022.
All you have to do is to take them with you to the MetalDays 2022.
- You emailed us at firstname.lastname@example.org but did not receive a response. There must be some technical problem with our customer support software. We are now installing new software to be sure that your e-mails are landing in the right place. Sorry for your trouble. Please use email@example.com for the transition period.
- The ticket for 2020 and 2021, which you bought at the 2019 festival, from New Forces bands, on GigGoMe and MH Shop online platform, and you lost it, you can't find it or you don't know its ID number, unfortunately, you can't replace it for 2022, nor you cannot claim a refund.
- Our tickets are not personalized, and we have no info about the ticket holder.We only have ticket ID numbers.
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