You can withdraw credit from your Paycard at every Paycard point at the festival during working hours.
To make your experience with our cashless system even more smooth,
from now on you can easily ask for a refund* after the festival!
Make sure to apply for refund until 15.09. 2019.
The process is pretty simple, just follow these steps:
1) Fill in the form below.
2) Request for a refund by entering “submit".
Your money will be refunded in a time frame from 01.10.2019 until 31.10.2019.
* Minimum refund for eurozone countries is 5€.
* Minimum refund for non-eurozone countries is 10€.