YOUR COMPLAINTS

2016 

Dear friends,


Thank you for all your comments, critics, suggestions and praises. As promised I have read all your comments posted on official forum, FB + info@metaldays.net
Before you read my answers let me explain the rules:
I will only post my answers on complaints. Thank you for all nice words and praises, but there is simply so many nice words to be posted. Please post them on official MetalDays FB and forum.
I will answer only questions and comments that I did not answer in previous years. If your comment/question was not answered please search my answers from previous years here viewforum.php?f=1
I will not answer/comment same thing twice or more just ‘cos it’s posted by different people.
I will not comment anything line up related.
I will not comment sound and loudness. It was commented and explained 100 times already.
I will not comment anything “why this beer and not that one?” related.
I was to lazy to translate some German and Slovenian comments…please use Google translate.
If I forgot someone's complaint don't be mad on me please.

Caroline Scheibl (via official MetalDays FB page
Q) More waste bins all over the festival area
A) I agree. There is never enough waste bins. We will for sure take care of that in 2017.
Q) Shower situation: would be great if there were more hot showers, but what really buggered me, was there were no shelves and hooks to place your necessities in the shower trucks... That was rather uncomfortable
A) Yes, showers are our big problem. We do not have possibility to connect additional shower/toilet points to the drain. Tolmin is very tiny place that has infrastructure for just 4000 people and having additional 15000 people (together with artists and guests) is just problem that can not be solved easily. We are improving on that from year to year and will continue to do so. We have great help from local Government when it comes to that so I am pretty positive this will change…slow but sure. Can not promise for next year but it is definitely something that is on top of our improvement list. As for the shelves and hooks, that is something that can be done easily for 2017 already.

Hannah Louise (via official MetalDays FB page)
Q) Firstly, both me and my boyfriend paid for the real marjan upgrade, like others we were disappointed and felt the advertising was unclear. We were expecting to turn up with no fees to pay and have 25 Euros already on the pay-card, however once reading the signs realised this was not the case. My question being is there any possible way to get our upgrades refunded now? We tried to at the festival but had some confusion on how to do so in our not so sober festival states.
A) I am afraid that is not possible anymore. After some complaints at the festival we offered full refund and have advertised that on FB and LCD’s on Lemmy stage. Some people used that and got full refund (what have put them in same position as all other “regular” visitors” so they had to pay all additional things). We immediately apologised for the inconvenience caused. We just meant good and are sorry that we did not refund more Marjans ‘cos this would save us lot of money that we just gave away to you.
Q) Secondly my suggestion! I loved the week, but unfortunately became really sick in the first couple of days with mumps. I woke up in our tent with a very swollen face, extremely high temperature and panicked. We ran over to the on site paramedics only to find out they weren't due to arrive till the next day. My suggestion would be that there should always be at least one or two paramedics from the moment that camping is available.
A) Festival 2016 started on Sunday and from that date our full production (paramedics included) was available.

Oran Sova (via official MetalDays FB page)
Q) When I gave 150 euros for ticket to listen metal and only metal on METAL festival I don't want to be awaken every morning by "cajke" music such as Severina or Dara Bubamara! if you can take 150 euros for ticket than you can tell to those fuckers at that pizza cut tent just in front of the entrance to leave us visitors who payed a lot of money just to listen metal alone without their shitty cajka music and especially to leave us to sleep like a normal human beings on the last night to have some sleep before packing our stuff and travel next morning without getting our nerves damaged whole night again by their retard music. thank you.
A) You really think we can control absolutely every single person at the festival without you guys let us know about issues? Well, me personally would be pissed as you are, but I would make sure promoter knows that at the moment that shit happened. You had following possibilities to complain about that: info point, “report illegal activities” button at http://www.metaldays.net (well, it is not illegal but at least we would know about), “meet the promoter” (daily from 12-12.30h at meet & greet tent). Now, we can do absolutely nothing about that except to talk to them and make sure this does not happen in future.

Roelof Konijnenberg (via official MetalDays FB page)
Q) This year was great and I am sure next year will be great as well!
Just one disappointed; I was looking forward to playing men-in-thongs beach volleyball this year, but it didn't happen! Please do this again next year, and make it a serious competition!
A) Diversity is bliss :)… You will get your chance again next year

Martin Köhler (via official MetalDays FB page)
Ok, so after reading the posting and the comments I just decide to also write one.
The most important to the beginning: it was a great festival again! For the 7th time now for me and got my ticket for next year :)
Now my points I figured out:
Q) No more stages. Two was great - yes there were overlapping, but that was ok.
I saw on other festivals which all think of new stages every now and then, that it was more complicated to decide to which stage I wanted to go. The three stages - well maybe it will work, maybe not - lets see next year. But don't think about a forth, fifth, six, ... stage.
Just for interest: Where will the third stage be? Couldn't imagine a place for it right now.
A) 3rd stage will be dedicated to Newcomers only. There are few possible positions, I can not say at this moment which one we will chose. We would like to host more newcomer bands and give them chance to play MetalDays Lemmy Stage, 2nd stage and also Winter Days of Metal. In order to do so we need stage dedicated to Newcomers only. We will definitely not add more stages in future.
Q) Was said from others, but: if you have rules about pets you should stick to it - I have seen many dogs there.
A) We do…but people smuggle dogs in campers, vans and cars and all we can do is to react once we see them with dogs at the camp or venue (what we do). I am dog owner myself. I have two dogs and as Promoter have probably better conditions at the festival to take care of my dogs than visitors, but I never ever would take my dogs to the festival. My dogs are at the dog’s hotel in Ljubljana enjoying their time with other dogs. I will save here words and will not express myself the way I maybe should and will say just this; anyone taking dog to any music festival shall not have right to be a dog owner. My 5 cents…
Q) Receipts...
At the return of the pay-card last year we got a printed list with all stuff we used our money for (it was great to have a final resume of where all the money went). This year we only got a receipt that says the card has no more money on it and keeps the system fee (no shit sherlock - I just gave it back - what have I expected...) could you please bring back the list printout?
Also mentioned before. It is a Slovenian festival - I know. But please could you change the language of the receipts to english? It would be a lot easier for all the foreign visitors to understand them.
A) This does not go on us. It is new Slovenian Tax law from January 1st 2016. We are working closely with Tax office to be able to have it back as it was. Like always, somebody thought about new law but has no clue what that means in real world.
Q) The show in the tent after the bands was a little weird. Well not the show for itself. More the place. The last years I know that I could go to the beach bar if I wanted some more music and talk to people or stuff. No I could not decide if I should go to the tent at the main-stage or if I should go down to the beach bar. The beach bar unfortunately somehow lost some of her charm in that process.
A) Tent-party was just test this year since we have different kind of visitors at the festival. Some of them like rather calm atmosphere at the beach while others like loud and “ugly” at the tent. We will try to keep both places and upgrade them and you just need to do what you feel in the moment. 
I am pretty sure we will “move” party tent somewhere else due to many complaints by visitors that are near the tent and could not get enough sleep during the night.
Q) Nice job with the concrete ground of the cold showers - great that we no longer have to deal with the wooden planks. Great improvement!
A) Thank you
Q) For the earlier start on the third stage: will the busses also travel two days earlier? Other way all the people that come with the busses would not be able to see those bands.
A) It is meant for the visitors that use “early arrival” option.

Mieke Goderis (via official MetalDays FB page)
Q) Small remark, we missed our cold showers near the cemetery :-( For the rest : can not wait for next year, thank you for making us so happy again :-)
A) We were not allowed to. Working on this for next year.

Anna Enastående (via official MetalDays FB page)
Q) Higher ticket price? What will the "non campers" get? There's quite a few of us that stay at hotels or apartments, no need for free hot showers, safe deposit, mobile charging etc... A pair of earplugs? Yay.
A) All this comes free with the Festival ticket…It is you that choose where to stay. It is like offer that most restaurants have; if you buy coffee before 10 in the morning you get free croissant. …so you go; “i don't need coffee, can I have free croissant?”
Q) Why so LOUD music at the beach bar? The entire area has lost its charm.
A) I agree. DJ sucked big time this year.
Q) This was my 8th visit to Metalcamp/Metaldays. Love it. Most of the time. Don't "improve" too much and mess it up! Keep it simple.
Improvement does not mean to make it more complicated or bigger or anything like that. I means to make your experience easier and more enjoyable.

Vincent Göbel (via info@metaldays.net)
Q) Please ban generators or create generator free areas. I have been forced to camp beside big camps with generators for the last 2 times. This time they didn't even play metal but fired gigantic subwoofers playing Techno music until 6 AM.
Thats ruining any holiday feeling, it doesn't fit in the location and has nothing to do with metal.
You might say: Hey go talk to them. But you don't want to argue with 20+ drunk people playing techno when you have just your boxer shorts on and want to sleep until the sun will kick you out of your tent. I tried to talk to them next day, but those you could talk to didn't participate in the nightly techno party and those who did told me "hey I paid to do whatever I want and I have been here for 2 years so stay home if you want to sleep".
A) This has been pointed last year already…we offered family camp option that is not just for families but also for people that would like to stay in quiet camp. It was advertised well on MetalDays official FB page and http://www.metaldays.net 
But, since many of our valuable visitors complained about that we may reconsider the idea of “silent” camp during the night hours.
Q) Minor point: The ATM at the camp ground is great, but please put a note on it how much it will cost. Info point tried to find out and thought it would be 2€ max. It was about 5€. No big deal but you want to know that before using it.
A) Hm…any ATM is charging withdrawal commission so we did not think of it. Something g to think of for future.

Andreas Badurczyk (via info@metaldays.net)
Some things to improve:
Q) Sell beer at the river. If there would be a mobile beer seller that checks the river every hour and sells beer. You make money, we get beer :)
A) There is bar at the Beach…or you mean having floating bar would be blast?
Q) There were some jams when going to the infield. Some people wanted to go out, others in. All lanes allow all directions. If this would be separated somehow (probably add an exit behind the beer tent?) it would help, too.
A) It is nice festival but location has own limitations that we try to overcome.
Q) Same with small children: I saw several children without ear protection. 
A) We are in festival-promoting business, not in “right parenting business” :). It was communicated well before and at the festival but some people just do not understand. Each one we saw got it’s warning.

Kristina Špec (via info@metaldays.net)
Q) Hvala za vaše obveščanje glede agregatov ter tistih nekaj napisanih besed o nočnem miru. Pomagalo je! Sosedje so se omehčali in smo prišli zaradi tega lažje do kompromisa. 
A) Thank you. It will take some time but people will learn and it will get better.
Q) Do prvega dneva Early arrival se naj poreže vse trakce in štrikce, ki objemajo drevesa in rezervirajo prostor v gozdičku... šotorov pa od nikjer. Mi, ki plačamo 25 € za zgodnji prihod, pa nimamo prostora ... tistih nekaj metalcev, ki jih pa ni do nedelje, imajo pa do takrat rezerviranih recimo 50 kvardratnih metrov zase. Če bi te trakce rezali mi sami od sebe, bi lahko prišlo do zamer in nagajanj oseb, ki jih niti ne poznamo. V kolikor bi pa vi obveščali, da boste te štrikce in trakove rezali, bo pa manj besa.
A) We are taking care just of group camping areas. All other areas are not reserved and marked by us soever. This is tricky….what if someone paid early arrival and marked his/her spot and went to the parking to pick up his gear…or similar. I suggest you carefully check the situation and just cut that crap :)
Q) Super podlaga pri hladnih tuših! Titsa umivalnica zraven pa ni delala. Ni bilo vode in to cel teden. Lahko bi jo odpeljali, ker je iz nje cel teden smrdelo, ker so fantje tja urinirali.
A) I checked it wit our team and they said that it was from time to time malfunctioned. Most of the time it worked.
Q) Ko sem že ravno pri urinu ... Dejte PROSM uštimat te grozne pisoarje pri Lemmy Stageu. Že popoldne so prepolni urina in puščajo. Smrad, ki se je iz dneva v dan stopnjeval je bil zelo ogaben. Verjamem, da je dostim ljudem minil nakup od teh šotorih, ker so videli, da je šotor v luži urina in da moraš preko urina na tleh, da prideš do piva ali koktejlov. Fuj. Ta problem se je pojavil že lansko leto.
A):) I am sorry but you need to complain to the visitors that piss all over the place. From this year most urinals at Lemmy stage are connected to the drain. We have to thank to Tolmin city government for help on this. Unfortunately not everybody thinks it is appropriate to piss in urinal. We have tons of photos with people taking piss all over the place :(
Q) Vprašanje. A je slučajno malo naprej od sotočja kakšna lovilna mreža pločevink? Ogromno jih plava v in pod vodo.
A) Yes, it is
Q) Zakaj je tako malo štantov? Lahko bi prodajali še kakšne plašče, (zopet) kilte, čevlje, lanene (vojaške) hlače ipd. 
A) Because of new fiscalisation law in Slovenia.
Q) Zakaj že tadrugo leto zapored ni stranišč obvhodu za mainstage in potke za štante? Tam, ko nekateri še šotorijo, ob ograji. Te smo imeli radi, ker je bila dolgo časa senca in so bili bolj znosni.
A) No idea, honestly. I have to ask the stuff.

Harm Tacoma (via info@metaldays.net)
Q) Staff is overworked. The guys standing around everywhere on the camping and near it make 12 hour shifts for 4 euro something per hour. In my country (The Netherlands) this is not even half of what is acceptable. Pay your workers fair and give them acceptable shifts. I'd rather pay more for a ticket or have less big names than see them getting exploited. I know, Slovenia is a different country, but this stuff is a problem for me.
A) We have sub-contractors mostly. Not whole stuff is directly under our payment.
Q) Food/drink prices keep on rising. I really think 3 euro's for a regular beer at the beach is too much. It is too much at any festival, let alone one that has a reputation of being cheap. The food could also be a tiny bit cheaper I think. Just one euro off of everything and your reputation as cheaper festival stays, but right now it does look quite expensive.
A) I think you need to choose festival in some other country :) Slovenia is not cheap…whoever told you that. Food got cheaper this year and you guys just love to ignore the fact that you could buy 0,5L Budweiser in camp for 1 euro ;)
Q) My phone was stolen on the festival (during Kreator, RIP brand new Samsung Galaxy S6, yeah I should have been more careful) and when I asked at the Lost and Found they said some stuff was at police office as well. When I went to the police office, they had no idea what I was talking about. Weird miscommunication there.
A) If nobody picks up what we found, we forward this to the police. It is since years like this.
Q) Where was the party on main stage? I love me some flames and confetti, but this year there was a whole lot of just music. Of course, this just depends on the bands, but I really missed the proper shows (Kreator was the only one that truly delivered on that aspect. Blind Guardian was boring as fuck even though I love the music).
A) As you said his is on bands…not on us.
Q) Main stage before 5-6 in the afternoon is just not doable. It is way too warm then. I want to be on the river, on the beach, at the forest stage or in Tolmin around that time. I say, start bands at forest stage (and perhaps the 3rd stage if that one has a good location as well) and kick off at main later. Don't mind going on till 3 although I can imagine the area around Tolmin does mind.
A) We can not play that long on main stage. Other than that this is very personal…some other people would like to watch bands whole day.

Fanny Reygaert (via info@metaldays.net)
Q) There was not enough paying showers and toilets for everyone. I know that next year, everybody will have the access included in the ticket price, so I imagine the organisation is going to change, but this year, that was annoying.
A) We will definitely expand showers and toilets but I honestly do not think we will ever have enough of them (not speaking of chemical ones). I explained it in one of my comments above.
I also think that open the “real” toilets from 8am. to 2a.m. is not enough… I paid for toilets but, as I am a “early bird”, I often had to go to the chemical toilets because others weren’t open yet. (Also, the showers & toilets area was often opened after 8a.m…)
A) Good point, thank you
Some suggestions:
Q) Every year, we send some postcards from Tolmin to our friends and family. It could be great to have a “Post corner” in the festival area, with postcards from the MetalDays (with pictures of the festival, of the river, etc.) and stamps for the all world… I think that, even “just for fun”, that could work. :-) 
A) We thought about that already.
Q) You could sell “MetalDays” patches for bags or jackets.
A) Yes, we will offer it next year.
 
Reto Mittner (via info@metaldays.net)
Q) Das Personal dürfte ruhig etwas engagierter sein. (stellt doch eine Trinkgeldkasse auf, es gibt sicher einige, die saubere Duschen/WCs zu schätzen wissen, auch wenn sie schon dafür bezahlt haben)
A) It was raining every day and mud was everywhere. Nobody can make it that clean :)…but yes, we will give our best.

Simone Euler (via info@metaldays.net)
Q) The little path through the trees from the middle of the camping area on the river side which leads down to the stony way where you can walk down to the first few beaches is really slippery, dirty and uneven!
Specially after rainy days it's freaking hard to get down that little part, and most of the people don't have their hands free cause of the camping chairs or water-wheels they wanna take down to the beach and if you fall over in that moment... ufff.. pain in the ass!
So I would wish for 2017 that you guys could maybe fill up that part with stones or soil or something so it's easier to get down there...
also think about the drunken ones and what accidents could happen if they fall over...!!
A) I agree, we will try to fix it.
Q) Also after so much rain it would be amazing if you could spread wood chips on the paths through the camping area and definitely in front of the ToiToi's so you don't fall over in front of the stinky shit from others…
A) We can not do this. We use stones for the main road to the camp and wood chips are just temporarily solution that would just make worse on that road. Agree on part about toilets. We’ll figure something out.
Q) I  mean... at some point it's ok to have a mud bath or a mud wrestling or mud game but... the paths are there to get forward and pass the camps to get wherever you have to get... and after some days of rain and all the drunk people walking trough there, pissing on the floor cause they're too lazy to go to the toilet, all the vomit, dirt, beer, sweat and garbage it's starting to get a disgusting smell.
I understand the guys who need attention while sliding through the paths with nothing on but actually it's quite gross if one of them thinks it's funny to take you along without asking…!!!
A) I agree. We even escorted some 2nd stage bands from VIP area because of that.
Q) Where did the tremendous amount of ToiToi's go? There was way more next to the Main Stage and on the way to the Second Stage at that house side in 2014 than this year...
Really sad because in 2014 the toilets weren't really disgusting, but this year.... a biiiig minus!!!
It was way harder to find a not so stinky toilet where you don't throw up your burger from 5 minutes ago just for a piss of 20 seconds!
A) In total we have more toilets at the festival as we used to have. It looks like we did not spread them well.
Q) The ToiToi cleaning cars I felt weren't on the run that often as 2014, what probably has to do with the less ToiToi's... but still... normally the toilets where clean the next morning... would really appreciate if you could do that more often again!!
A) They actually do clean it as often as they did back in 2014.
Q) Wasn’t there any "Boobs for Beer" allowed this year? Or did I just miss that? I mean... who doesn't like to see boobs, right? ;)
A):) well, I think that was organised individually by bar stuff. Maybe they like boys now ;)
Q) What happened with the little stage on the other side of Hofer's? In 2014 there was a little stage for early campers who wanted to get in party mood before the festival starts and could listen to newcomer bands from the region while getting drunk the first time... I liked that a lot…
A) No idea. It was not ours.
Q) It was quite interesting to see the staff walking through the camp area searching for shopping carts from Mercator cause there was none of them left xD but maybe to make the work easier just tell your staff to not let those carts be taken into the festival area.. I think that guy was quite pissed that we used the cart as support for our pavilion which almost got destroyed already on Monday…
A) We will have lot of angry people if we make them carry all their grocery.
Q) What use does the middle checking area before the Hell's Kitchen have now? In 2014 it was still there to get your wristbands.. but since you get it from the entrance, why is that still there? Seriously... Don't see the point of it…
A) You don’t need to see point in all things related to the production ;)
I am just joking…It was there just in case we can not manage it at the box office. We did not know how it will look like with car jam so we had it set up just in case we need to let all people into the camp to avoid jam at the street.
Q) How about you build a stand with bathing stuff on the way to the beaches? First of all you can sell some more useful things (like chairs, floaty things, sunshades, sunscreen, hats, water pistols, balls, or water shoes etc.) and second of all there are a lot of people who don't have something like it and decide at the festival that they'd like to try the "floating down the Soca" but don't have anything... just an Idea ;)
A) It is not new to us. We are thinking about that for some time already but could not find good supplier in Slovenia that would supply organic things. We still don’t want to forbid you taking yours that are not organic with you but at the same time we don’t want to support production of non-organic soaps and rest. I hope we will find some good supplier in future.
Q) What if you guys could make rain hideouts at the flank of the hill at Main Stage?
people could still sit in the shelter and watch the bands from the top, instead of hiding in the big beer tent in the back and wait and don't hear the band properly and can't go nuts…
A) Landlord would not allow it.
Q) I think it would be necessary to make more hangouts around the festival area with Timetables, Line-Ups, Signing Sessions and Informations like Beach Bar Program etc.! Really annoying if you gotta go back to the Info Point just for that…
A) I agree.

Renee Hoekzema (info@metaldays.net)
Q) There was a stall at the festival selling the Confederate Flag, and some people seemed to be putting it up or wearing it. I think this is probably mostly out of ignorance, but this flag is used to express a belief in slavery and racism and I'm sure you guys would rather not be associated with that!
https://en.m.wikipedia.org/wiki/Modern_ ... erate_flag
A) It is almost impossible to control all this. Personally I don't know what to say about that. Zakk Wilde wears it all the time and was one of the headliners at MD 2015.

Melissa Gray Steele (via official MetalDays FB page)
Q) The private shuttle service definitely didn't improve since last year. All private shuttle services were cancelled for no apparent reason and those that booked it were notified via email-which no one checks when they are out camping in a field for a week. I only found out about this after the shuttle bookings were closed on the Friday, by a fellow festival goer that was just as confused as I was. No need to say that trying to get back today was a nightmare.
A) I am very sad to hear that. We changed partner after last-year problems and it seems like they are none better. :( 
Will check it out and if this is true we will look for another partner.
Q) You run a festival up in the mountains, how can you not have waterproof ponchos for sale at the official merch store? :’)
A) They are made of plastic. We do not support plastic production. We are looking for organic ones and hope to find right supplier for next year.
Q) There were people just casually walking into the hot showers without paying and no one would bother to stop them.
A) Talked to our stuff, they say this is not the case. So we have “she says-he says” situation as I am not personally there to control.
Q) I suggested this last year as well, COMPOST TOILETS! Eco friendly and all, using sawdust instead of chemicals that barely cover the smell.
A) No company in Slovenia offers this. I would take them immediately if there would be an offer.

Taja Vargen Tøpič ((via official MetalDays FB page)
Q) I have a question about: "ticket will include ....pay-card deposit...." -- will we get back this pay-card deposit as until now, or? Just to be sure how this is planned now.
A) No, you pay for the ticket and all add-ons (except garbage and coup deposits) are included and will not be charged/returned at the festival.

Davide Sciaky (via official MetalDays FB page)
Q) Hi Boban, I've got a little complaint/suggestion: I worked as a volunteer and when I asked for a woven wristband on Friday I was told that only visitors could get them; I think it would be nice in the future to allow volunteers as well to get the wristband.
A) I am afraid we can not do this. It has to do with Slovenian Tax law that I do not want to explain here. You can meet me in person next year and remind me so I can explain it to you.

Alwin Roes (via official MetalDays FB page)
Q) As a band ( especially the newcomers / bands Who don’t receive fee) selling merch could be a significant well of income, we made shirts, tank tops and sleeves along with our cd's it could be to cover the cost of the Journey. But with the 25!! % fee, taxes and the last minute change of rules ( Slovenian vat number required) it is almost impossible to sell something, or we would have to ask 25-30 euro for a shirt to at least have some profit left, for a kinda unknown band People don't pay that kind of money, and we as a band actually don't WANT People Who like our music and support our band pay that much money.
So what i ( and with me a lot of bands) would suggest: create some kind of a market place where bands can display their merch with their price of choice, it is good for the whole Package, bands can display themselves, People Who see a band they never heard of can support this band and buy their music, musicians Amongst each other can connect and maybe hook up for some quid pro quo deals... It would surely improve the ( already) good vibe Amongst the People Who live metal music.
A) Unfortunately you are not allowed to sell it without being registered as a company in Slovenia. It is not us, it is the law. 
We can not offer our service for less than 25%. We have costs to cover and it would be not fair to treat each artists differently.

Silvio Spagnolo (via official MetalDays FB page).
Q) Some dixies and cold beer at the third beach would be nice.
A) If I understand you correctly you are pointing on the beach that is officially not part of the festival venue. I don’t think we can change that.

Eruanne (via official MetalDays forum)
Q) The plastic clasp on the wristbands. The official reason why you ran out of them was that you didn't order enough but I'm pretty sure you ran out of them because a big number of those were not working. Or you didn't calculate that and it actually happens every year that a number of them is shit. Although we have witnessed that the ladies at the wristband stand were having quite some trouble getting them tight and were complaining about it because they didn't hold. Bring back the metal!
A) No :) 
They were just fine…metal ones just prolong the waiting time and are just not practical.
Q) Sinks at camping area B. Barely anyone was using them because no one knew they were there hidden! I saw on the red poster that it said dishwashing but was wondering where they are. I went to check it out from the left side but didn't see them. I concluded they are not there. Only when I came across the official booklet which had marked sinks there I decided to check again. I found them on the right side. Also it was a bit weird going there since people tied their sun protectors there and you had a feeling you are going through their camp. I think they were positioned much better last year.
A) I have to trust you since I did not control it personally. Will be done better next time.
Q) The washroom at cold showers was disgusting since people were using it as a toilet.
A) We…the people ;)
Q) Dirty hot showers. I think I complained about this already last year. I know it's partly fault of the festival goers but I suggested already last year that maybe a simple thrash can would help. So people could throw stuff there or if someone left something at least you could do it if it bothered you. Also cleaning the sink area once per day would take max. 2 minutes. So it could be done more often. Not sure if the same pink lady was washing her hair two days in a row but there was a big bunch of them lying there on Monday and Tuesday.
A) Guys…it was raining every day, there was mud all over the place…each one of you brings 1kg of mud on your feet and body. Be realistic please…
Q) I still think the Sauron logo is ugly. Also the new Venom look-alike logos are not to my liking.
A) I love them.
Q) The phone chargers weren't really good. My boyfriend got one and had to replace it to fully charge his phone. I got one which charged first my phone for a few % and after exchange 30%. I did not bother further because I left Wednesday night anyway. At least the people there exchanged it without questions.
A) They were just fine. What was not good is us being unprepared for the re-loading time that they need to be fully loaded. It will be better next year.

AC182 (via official MetalDays forum)
Q) For me the main bad thing was the state of the extremely muddy roads that run through the camp sites. I saw sandals lodged in the mud all over and one guy was basically skating on his way back from the stage site. Props to that guy for staying on his feet the whole way.
A) We are not allowed to use anything different but what we use to cover the mud. Anyway, if you visited any other festival that faces rain every day you will see that we are not that bad in handling this situation.

Blabber (via official MetalDays forum).
MetalDays 2016 was the 6th time we participated at MetalDays/Metalcamp and it was great, as always. Only two small things bother me:
Q) I really missed the open air showers near the cemetery. You can use them whenever you want without any opening hours (which were delayed regularly) and therefore there is no bottleneck in the morning. I found the Open Air solution augmented by the portable shower cabins for people that prefer a closed room much better than the current solution.
A) We are not allowed to build them there anymore.

Johnny (via official MetalDays forum) .
Firstly can I say how impressed I was that every single (realistic) complaint that I can recall being brought up last year was addressed. At the very least there was a noted effort to act on the complaints so that was very impressive.
A) Thank you…at least one of you guys… ;)
Q) The only thing that disappointed me this year was the lack of free showers. I was again camped up towards Hofer and the only free showers were quite a long walk away. The ones on the path by the cemetery should really be put back as there were a lot of people forced to pay 10euros for 'hot' showers they didn't want.
I already answered about the ones next to the cemetery. Also the ones on the way to the Hofer will be cut next year. We are not allowed to do it anymore due to limited Tolmin infrastructure.
A) There will be one big shower/washing/dishing/toilets place somewhere else but you will have definitely to walk to reach them. More about that soon.
Q) One thing I would like to see is some form of DJ or music system put actually on the second beach during the day. In previous years campers have brought their own sound system down but for whatever reason no one did/could this year. The DJ by the Pizzeria was way too far away to be heard and seemed to me to be a little used resource (although I wasn't there at night so may be completely wrong).
A) Khan answered it below ;)

Khan (via official MetalDays forum).
I disagree. You have live music at the Sotočje beach. 2nd beach is more relaxed and has another feel to it. Loud music or a DJ would completely change that for the worse.
Q) The security checking the bracelets at the entrance to the stage areas were quite rude. Always pulling your bracelet and looking at the visitors like an enraged pit bull. One of them even grabbed the hand of my girlfriend and tightened her bracelet so much she had to cut it after the festival. I think that this is not really necessary.
A) It is necessary. Too many people try to bullshit us with fake wristbands.
Q) No craft beer on tap. Nor good Slovenian wine. I hope I don't sound too pretentious.
A) We had 27 different craft beers. If you figure out how to put 27 different taps on 5m bar I will do it. We always had wine…but it just don’t sell….
Q) It would help a lot if running orders would visible somewhere near the stages. I don't always have my phone with me, you know. In case that we will have a 3rd stage next year, this will be even more crucial.
A) I agree
Q) I didn't see the schedule of additional activities at the Sotočje beach printed anywhere... or did I miss it?
A) Info book
Q) The Indian food was not as good this year. The variety of dishes was not as great. I know you couldn't do anything, the provider was the same. Maybe you could talk to them about it?
A) You can also talk to them next time you visit them in Ljubljana ;)
Q) I thought I read something about luggage transport online (FB) before going to Tolmin. Or am I wrong? Anyway, nobody knew anything about it when we arrived there.
A) As promised we offered and executed that service on Sunday and Monday.
Q) You ran out of festival merch (t-shirts) way too soon. Such a shame I couldn't buy a t-shirt.
A) Be faster next time :)
Q) Not offering a male size S t-shirt with the earliest bird ticket. I was a bit upset by this.
A) I am sure we did it but you was again too slow :)

 

 

 

2015

Dear friends,


First of all, I would like to thank you for taking the time in writing your opinions about MetalDays 2015.
Your opinions are crucial for us in making this festival more friendly from year to year.
Also, thank you for all the kind words you have sent to us.
As promised, I have read all your comments that you posted on the MetalDays forum and/or have sent to info@metaldays.net.
As you will see, I did not answer on each and every post since many of you complained about the same things… but I answered on each and every issue that was pointed out.
I have to add, that for every and each complaint we’ve had at least few persons giving us kudos for the very same thing and telling us how well those very same things were done. But anyway, I still consider complaints relevant and here are my answers.
I hope you will enjoy reading it as much as I have enjoyed writing it.
Stay healthy and happy and count the days until MetalDays 2016.


Boban Milunovic

 

 

1. Mell Cross via info@metaldays.net complained about our official shuttle service:
We had more people complain about the shuttle service than last year. We will definitely sit down with the guys from Transfer.si and have a serious debate about our future collaboration, and will make a decision whether to continue with them, or otherwise look for new partner.


2. Matej Krizisnik via info@metaldays.net complained about the variety of food and the food prices:
While we strive to offer you the best possible service, we constantly fight the same problems with food providers. There are not so many in Slovenia that are mobile, reliable and can offer good quality through the whole festival week. This year the kebab point was really disastrous and will certainly not return to MetalDays in future years. We will definitely improve our festival food, you can be sure. I also agree that food prices were somewhat too high, and will make sure that food offered at the festival will be cheaper next year.


3. Ales via info@metaldays.net complained about not being allowed to take water from the campsite to the venue:
This was already explained last year. Please guys, take it as it is; we do not allow it. It is as simple as that.
We made it possible for you to have free drinking water all over the festival, so there is no need to take water from the campsite to the venue.


4. Vlajko Kisdobranski via info@metaldays.net complained about lack of toilets:
We had more toilets than last year and we cleaned them more frequently than in previous years. I must say that we had nothing but good comments about toilets this year. Beside yours, there were just a few other complaints about toilets.
We will, of course, try to improve, and will look for a way to have even more toilets which are not chemical ones in future.

Lifeguard at the beach: It was not specified, so I don't know if it was a complaint or prais. Yes, we provide 24/7 lifeguard coverage at the beach. Our guys are trained professionals with licenses for open water.

Wooded campsite areas don't have any lighting at night: Yes, we know that. This is something that is a big issue for us, but it is not possible to change it at the moment. We hope that this will be resolved between ourselves and the local authorities in the future.

But the thing that actually made me sit and write this mail is one of your coordinators. He didn't get us diploma, T-shirt and not even a thank you for effort as volunteer: Let me know his name and I will take care of it.


5. Christian Pikart via info@metadays.net complained abut wristbands:
A lot of you guys are mad ‘cos the wristbands were not nice this year. I agree with you and promise that we will not have any logos except MetalDays on wristbands in the future.
As for the quality, they are good quality. Keep wearing them and you will see.


6. Kevin Zawinul via info@metaldays.net complained about beer prices, and said; “those prices are for wacken, not for such small festival”:
Well, there is a paradox in what you write. A big festival should have more financial power to offer cheaper drinks.
Also this year prices varied. We offered 0,5L for 1,5€ at the Hell's Kitchen canteen and you could get beer for under 1€ at the official shop, Hofer.
Since we offer beer at such a low price elsewhere, we need to balance it out with the prices at the venue.

You should promote festival also outside german-spoken arias. It would be good if other nations would come like 2010/2011 and not only german-spoken visitors: We do promote MetalDays worldwide, and we had over 60 different nations visiting metaldays again this year. In 2010/2011 we had about 50% visitors from german-speaking regions. This year we had about 35%.
France has become a very big market for us. We sold 100% more tickets in France this year than in 2014.


7. Emma Masschelein via info@metaldays.net complained about the lack and the price of ice:
As you said Emma, it was very very hot. We needed ice to cool beerpipes, and since it was so hot in the whole area, we could not get enough ice. Our beerpipes could not cool beer fast enough so we needed to improvise. This is the reason the supply at the Hell's Kitchen canteen was not enough for all of you.
We bought the last available ice we could find… in croatia… 8000kg… so the beer was safe. :)
Transportation of the ice cost a lot of money, so there you have your answer on price.

It was sad to see so many pets on the campsite: As stated in our terms and conditions, we do not allow pets on the campsite or at the festival, but visitors keep smuggling them in cars. We do not check cars. We try to solve this by warning visitors to leave pets at home, but some people just do not understand.

Lack of camping area with loudness restrictions: Our campsite is too small for that. But we working on a family camp for 2016 which will be at a separate location.

Children without ear protection: We did not let them in. We were strict on that. And i have to be honest, I did not see any child in front of the stage without ear protection.
Anyway, if some parents think that losing hearing is good for their child, we cannot do much about it. We already did a lot. The same goes for the kids in the front rows during crowd surfing.

Maybe you guys can make a market stand right in front of the entrance where parents can hire ear protection for the kids before they go on the mainstage if they don’t have anything. Then the parents don’t especially have to buy anything, they can get their money back when they return the protection: Not a bad idea. We'll think about it.

Me and my friends were able to go in without showing our wristbands. This did change after a few days, that they really grabbed your hand to check if the wristband was on good. Last year this was more strict. also at the entrance were you got the wristband they didn’t check anymore: We are satisfied with our security team. Slovenia is small country and finding 200 security guys is a really big task, believe me. Some of them have been with us for 10 years. We learn together, and from year to year we provide a smoother service.
The box office entrance is not controlled any more. It was planned that way. There is no need to check wristbands there.

Not enough warm water at the warm showers, not clean enough: Honestly, this is only complaint about warm showers. I think we did a good job on this compared to previous years, and we have otherwise only received good comments on this.
I think the showers, toilets and bathrooms at festivals can never be like they are at home. We do the best we can and will try to make it better next year.

The garbage deposit is my next point. It’s good that you want to take care of the environment and all, but even we if we do the effort the sort everything per bag (plastic vs rest), they told us to throw all the bags at the garbage deposit into the same container. I don’t think that after the festival you do the effort to sort all the bags at the right deposit… that would give you a lot of extra work: Yes, we do it because most visitors do not sort garbage, so we have to do it anyway.

Butts and boobs photos: I already commented on this on FB. Our webmaster got a little over-excited, and i do understand why :) But… if you look at our gallery you will find 1000 other photos. However, we shall not forget that MetalDays is a metal holiday with beautiful beaches where people are running around half naked…Why should we not show that?


8. Natasha Sinnett via info@metaldays.net complained about stages overlapping and lack of information about unknown bands:
I do not think we had a lot of situations this year where bands that play the same metal genre were playing at the same time on both stages.
And to host 100 bands on two stages is not possible without overlapping.
We do put care into what band plays on what stage, but we do not have total freedom in choosing dates and times. Bands are on tour and travel between shows, so most of the time we have to respect their tour schedules. As for the lack of information on smaller bands… we do post every band biography on www.metaldays.net. All you have to do is run through this before you pack your bags :)


9. Juan Sjeljeger via info@metaldays.net complained about Hell's Kitchen not being as good as 2013:
The problem with Hell's Kitchen 2013 was that we lost a lot of money there. Service was just “over the top”, and with 24/7 working hours it left us with a huge loss.
We are still working on finding the right price-performance balance.

Hofer partnership, lack of variety and position: Before I comment on your complaints, I have to say that we are really satisfied with our partnership with Hofer. They have been professionals all the way.
Now… we have no influence whatsoever on the variety of products stocked. Their company policy does not allow one shop to have different products than other Hofer shops. In short, it is impossible to add new products to their standard range.

I know many complained about Mercator last year but in my opinion it was much better. It had much more variety than Hofer, and it was INSIDE the camp area, that made it extremely comfortable: Mercator lost money last year… don't ask me how. And they were not interested in putting another shop in our campsite. Putting a tent into the campsite with Hofer being so close to the main entrance made no sense to any of us.

Monster being too expensive and only available at the venue: To explain that I would have to make our deal with monster public. I simply cannot do that.


10. Stefan Tschernutter via info@metaldays.net:
I will post this one whole…
well, what can one say – for the 10th time I was in Tolmin, I guess that alone is proof how much I love Metaldays. And I already got Earliest Bird Tickets for 2016. Therefore: I love you all! That had to be said now... ;)
All in all MetalDays 2015 was near to perfect (just 3 very, very minor issues for me). Here is some feedback for Boban and the crew:
+ Stages: As always both stages were perfect. Good, very clean sound, just right volume (not too loud, not too silent). Main Stage area is one of the best of its kind anyway - I personally never saw a better one on any festival. Second Stage is also very cool, especially during hot daylight - the shadows of the trees are so important - all afternoon bands should wish to play on Second Stage ;)
+ Toilets (campground as well as stage/beach area): Seriously man, I never saw toilets as clean as those on any festival of that size. That was an awesome job – clean, sufficient numbers, always paper inside, as good as no damage at locks etc.
+ Campground: The campground seemed impossibly clean to me, especially compared to other festivals. Therefore I also think that visitors should get a big applause – they kept their areas clean, at least most of them. I love it! But: Is it me or is campground space getting smaller and smaller? Arrived on Wednesday and hat difficulties finding a place – lucky there were only two of us, for a bigger group we would have had a problem. On the other hand: In my opinion you did well organizing the "reserved camping area" which was a little oversized and undercrowded last year. Btw.: There were enough lights on campgrounds this year! Now, that's an improvement! Nice work!
+ Security: Last year I wasn't so sure about the security guys. This year they were awesome. Friendly, informed, always helpful. That's the way it should be!
+ Hell's Kitchen (quality): As always: Perfect food. Same goes for the other food providers. Excellent.
+ Hell's Kitchen (quantity): What happened to the Hell's Kitchen near the graveyard? I think that was a good idea – even if it took away camping space that really seemed to be needed. Anyway, I would appreciate a second Hell's Kitchen-tent on campgrounds. Alone to buy crashed ice. That there was no more Mercator-tent was ok, I didn't miss it much (anyway Mercator is just better than Hofer, but that's a matter of personal taste).
we lost lot of money with that hells kitchen. we are figuring out how to make it possible and profitable for next year.

+ Drinks (quality): Beer, beer, beer – what else matters to the Metalhead? Well… Sometimes drinking water. Support with free water was great, just didn't see if there was a water station near main stage. Anyway: Thumbs up! Just one little wish (I think I wrote you about that per email once, Boban): Please, please bring Cider as a drink to the Festival. That would be greatly appreciated (not only by my girlfriend).
+ Drinks (quantity): Yeah, MetalDays sell extremely delicious beer (and, more important: never runs out of it!). But why only small cups outside main stage area? That was a little fail in my opinion. I loved to drink 0,5 l of beer down at the beach or gazing at Second Stage-Bands. Maybe you could bring them back?
this happened out of accident. we planed for 2015 to have usual plastic coups replaced with organic ones that are bio degradable. short before festival start we realised that organic coups are measured in pints, not in dcl and this is not allowed in slovenia. so we needed to switch back to plastic ones but our brewery had only so manny 0,5L and we had to balance it with 0,3L. this is the story…
+ Wristbands: The only serious (haha! – wasn't serious at all) issue I had at this year's festival was finding the place where to get my wristband. Box office sounds obvious –
but it wasn't the years before. I automatically went to the place the old "checkpoint" used to be (in the woods), just to be sent back all around. Just to mention that: I got all the way to the information desk without having my wristband (or rather the lack of it) checked.
we did not change positions of wristband and box office. and we do not check wristbands in camp since no one can enter the camp area without ticket.
So that's it now. No more issues, just lots of positive memories of an unforgettable festival. Keep up the good work and be assured: We all love MetalDays. We'll be back.
Best regards from Austria
Steve
Thank you Steve for your kind words.


11. Boris Nikolić via info@metaldays.net:
First of all I would like to thank organisers for making a great festival! This is my second time i'm here and both were the best festival experience of my life.
The only major complaint I have is about the beach bar on festival area. Last year it was so much better, at least at evening times. This year the music and atmosphere sucked. I remember last year when it would fill up after the major concerts would finish. It was crawling with people with everybody shouting and DJ would animate and communicate with the crowd and play well known metal music. This year it was much worse. And the sound was bad, the tent was kinda small and there were these badly placed speakers on stage that would obstruct vision and you coudn't see DJ or strippers.
Too bad about that because beach bar was my favorite rallying point every evening and the show would go on until 6 or 7 o'clock in the morning :). I would also spend all my money on that over-priced beer and wouldn't care :)
You forget the fact that we had a whole week at around 38 degrees, and both stages were running longer than in previous years. A lot longer.
Most people were just done after the stages closed.
As for the Djs, I can't say much since I do not party until the morning. I have to believe you on this.
The tent is also an interesting story. A few days before the festival started, someone reported us to the environment commission, and they made us tear down the tent that we usually have at the beach. The whole thing was unpleasant and we ended up with the last-minute solution, which was as you saw.


12. Dule Piroman via info@metaldays.net complained abut parking stickers being replaced with parking cards:
This is a tricky issue. Some of you like stickers. They are a nice souvenir… but… most of you complained about sticking them to the car window. This makes our work harder and since we respect the wishes of the majority we decided to replace them with cards. I know some of you are disappointed.

Cars parked in camping only area: This should not have happened and we will work on a system that allows you to come to the camping area with your car just for unloading.


13. Greg Whooper via info@metaldays.net complained about drink supplies at the bars and cocktail prices:
At an event this big, it sometimes happens that some drink supplies run short. Mostly, this is for just for a short period of time.

Sound quality on 2nd stage: Most, and I do mean most, bands have their own sound guy. And even if our sound guy is mixing some smaller bands, you have to realise that there is not much time for changing over and our sound guy does not know their music. Such is the life of small bands.

And last, I wanted to let you know about something I thing is not acceptable. On Wednesday during the Pugnent Stech show on the second stage, a friend of mine was taken apart and got hit and beaten by a security guard for absolutely no reason. My friend couldn't even argue with the guard as he didn't speak English. This kind of thing should not happen of a professional festival such as Metaldays: I can hardly believe this. Our security guys are there for your protection, not to beat someone for no reason. Anyway, I was not there and cannot know what happened. I will certainly talk to the guys.I also encourage you all to go to the info point and complain if such events occur.

It’s a real pity that all the improvements and good things in 2014 edition disappeared this year. I am going to metaldays 2016 anyway, but if there are no improvements, I think it will be my last one: I know we improved on a lot of different things that visitors complained about in 2014. It would be really good if you would let us know which improvements disappeared, and also what improvements you are expecting from us. From what you wrote, I cannnot see what you want, and that does not help us to make this festival a better place.


14. Pauline Mizon via info@metaldays.net said:
there was not enough showers and toilets for all the campers (talking about the paying ones). Last year you put more toilets and it was for the best. I don't talk about how dirty it was, it's the campers fault and it's hard to teach so many people how to be clean. But why not put some free shower bracelets for people who cleans other's mess daily. Or put plastic gloves at the entrance to catch the hair stuck in the shower. Just giving ideas…
I cannot go with you on this. We had one shower/toilet block more than last year. It was positioned not far away from the main entrance at Pod Barged Street.
Also, toilets…we did not have fewer toilets than last year.
As for the gloves… good idea.

I wondered why you reduced the bars on the festival ? And why so few people behind them? No bar reductions. We had as many bars as always.
As for the bar crew, we have a partner that does bars. I asked about this and the answer I got was that we had enough people to run the festival.

Talking about the beach bar, I think the strip shows are more porn shows than anything: I personally agree with you, but our survey after the festival shows us that visitors like that. This is the reason we keep doing it.
Like you, I would like to see some change there.

Party means drunk people, and I don't know how we can be drunk with cocktails with so much ice. You already increased the prices since last year, why putting so much ice ? It's like we're drinking water ! And I'm not sure you lose money with it, the ingredients are not that expensive. I felt a bit like a tourist who you are stealing money from. And that's not co

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